Frequently Asked Questions

Anyone expecting a baby or has an existing child under the age of 5 can sign up - that means mum, dad, adoptive parents, foster parents, as well as grandparents and aunts/uncles on the parents' behalf. We are currently working on giving you the ability to add more than one child to our system, so in the meantime, if you have multiple children under 5 or are expecting twins/triplets/quadruplets, we can only suggest, for now, that you create multiple accounts to obtain enough freebies and offers for each child until we have been able to develop this update.

We do, however, due to various legal and contractual reasons, restrict membership only to those over the age of 18.

Claiming an offer, whether it's a freebie, discount or entering a competition, is easy. Simply head to the Offers page and click the big orange button under the offer you like the look of. 
Follow the instructions carefully on how to claim, confirm your details are correct and complete the form to claim that offer. If you are directed to one of our partner sites, you will need to follow their instructions fully.

If you have any issues with our website, do please contact info@yourbabyclub.co.uk. If you have any issues with a partner site or have not received your freebies yet, have a look in our FAQs for your issue and its resolution before contacting us. 

You can keep track of offers you have claimed by heading to the My Offers page under your Account.

If you signed up for Your Baby Club for your first child, there’s no need to try and sign up again. Simply head to the login page and input your login details. If you cannot remember your password, you can reset it by selecting ‘Forgot Password’’.

Once logged in, head to Account in the Main Menu and change your baby details to that of your new baby/pregnancy. You can then start claiming the new offers for your new bundle of joy! We are currently working on the ability to allow our members to add multiple children to our system, so stay tuned!

Sometimes when entering an email address there is a blank space at the end which seems to confuse our systems. If you could double-check that there is no extra space after your email address and try again, it should work, otherwise, if this still doesn't work please get in touch again and we’ll get our technical team to help you out.

If this is the case, please do not worry as it simply may be due to a delay in our email system. However, if the email is yet to arrive a week after your sign up, and you’ve checked your junk mail, feel free to contact us at info@fanfinders.com and provide us with your email, this will allow us to trigger the email manually to ensure you receive your confirmation.

Our system can be a bit fussy at times and will require you to input the date in the standard UK DD/MM/YYYY format. If you are able to, please use the date selector that pops up as this should then enter the correct format for you.

Please note, due to various legal and contractual reasons, we have had to restrict membership to those over the age of 18.

If you are in the UK and facing this issue, please ensure there are no spaces in the postcode and that it is the complete postcode. If you are in a recently constructed newbuild property, it is likely that your postcode has not yet been imported onto central postcode systems shared by businesses across the UK. 

If the issue persists, do not hesitate to contact us at info@fanfinders.com and we will be happy to investigate further.

We categorically do not sell your data to anyone. The data you input when claiming an offer only goes to those companies when you give your permission through one of the tick boxes. 

We understand the frustration when companies sell your data and we promise to never do this. We are wholly GDPR compliant and we vet our partners and their use of data before they're allowed on-site to protect this promise

Have you signed up with anyone like Emma's Diary or Bounty? If so it's likely that the issue lies elsewhere.

If you haven't signed up anywhere else we'll be happy to investigate our partners again with the utmost urgency.

Welcome to Your Baby Club! Once you have signed up to our site, on the Offers page, you can look at each of our promotions and enter or apply for them each individually. This is to allow customers to only receive the freebies and enter competitions that they want. Signing up as a member gives you exclusive access to these offers, you are not automatically sent everything from our partners upon sign up.


If you have claimed specific offers and haven’t yet received the item(s), first, you can find the contact details below for various partners whom you can contact directly for any order updates, technical issues on their site or any other direct questions. If you cannot find the details for the offer you are looking for, email us at info@yourbabyclub.co.uk and let us know which offer it was that you’re waiting on, so that we can assist further.

Many of our offers are with our partners, who insist that should you encounter any issues with their website, the delivery of your order or any other issue once you've been redirected away from Your Baby Club, that you contact them directly. Contact details for our various offers can be found below.

Bump 2 Baby - Please contact Kelly at Click Connection on 01923 294 942 or email kelly@cccuk.co, using 'Bump2Baby' as the email subject.

Storytime Magazine - Please call them on 0333 212 4589 or email on service@storytimemagazine.com. Their business office address is Storytime, Studio 2B18, Southbank Technopark, 90 London Road, London, SE1 6LN.

Beans & Sparks Books - Please contact them on support@beansandsparks.com. Their business office address is beans&sparks, 57 Jeddo Road, London, W12 9ED.

Bonus Print Free Prints - Please call them on 0800 098 8801.

Freeprints - Please email them on supportUK@freeprintsapp.com. Their business office address is Gateway House, Tollgate, Chandlers Ford, Southampton SO53 3TG.

Smol - Please contact them at help@smolproducts.com. Their business office address is Griffin House, 135 High Street, Crawley RH10 1DQ.

TopCashback - Please email them at contact@topcashback.co.uk. Their business office address is Temeraire House, Nelson Court, Staffordshire Technology Park, ST180WQ.

Disney Books - Please phone them on 0345 193 5017 or email them at disneywwr@hachette-service.com. Their business office address is Wonderful World of Reading, Unit 4 Pullman Business Park, Pullman Way, Ringwood, Hampshire, BH24 1HD.

Mighty Deals - Please email them at support@mightydeals.com. Their business office address is Freestyle Networks, Inc. 3381 Cambie Street, Suite 314, Vancouver, BC, V5Z 4R3, Canada.

Amazon - You can call them on 0800 279 7234 or talk to a representative on their online chat function through their Contact Us page.

Baby Box Co. - Head to their contact us page here. Their business office address is The Baby Box Co., Ltd. Rock Business Park, The Hollow Units B4-5, Block B, Washington, West Sussex RH20 3DA.

National Consumer Centre - Head to their FAQ page for information on how to check your account and contact information. 

We're sorry to hear you've not yet received any of the free items you have claimed through Your Baby Club UK. If your items were claimed between now and March, there could be a delay due to the COVID-19 crisis as many of our partners are experiencing delays with production and distribution while many of their factories are currently closed. As the UK and the rest of the world begins to get back to a new sense of 'normal' and reopen businesses, we should see a pick up in freebie deliveries. For now, we can only apologise and hope that you are able to hang in their while our partners do the best they can under the current circumstances. 

If you need to query a specific freebie, please find their contact details in an FAQ above where you can contact them directly regarding the delay of your delivery. 

As an advertiser, we have no control over or access to our partner's sites, order system, delivery or fulfilment processes and can therefore not help any further than giving you their direct contact details. 

Stay safe!

In this situation please do not hesitate to contact the company whose product it is. Their contact details can either be found through our contact details section below or through a simple search online for their brand.

For example, for any product from Argos, you will need to contact Argos as it would have been them you purchased the item from.

We’re sorry to hear you haven’t received your Baby Box yet, the offer has been extremely popular!

We haven't been able to get hold of Baby Box Co other than to receive news of a delay they’re experiencing due to issues with their mattress supplier, so, unfortunately, we are hearing of a few instances where our members have been unable to get their box or are still waiting for the one they ordered a few months ago. We have removed the offer from our site to prevent others from experiencing this delay.

At this time, we can only request that you keep trying to contact them directly or see if you are able to obtain a P&P refund and collect your box from one of their pick up points instead if there is any availability.

Baby Box Co has been experiencing issues with their mattress supplier which has caused a large backlog of orders yet to be fulfilled, so many of our members have been regrettably waiting a while for their boxes to arrive.  

To prevent anyone else experiencing this issue, we have taken our advert and offer pages down temporarily to allow the Baby Box company, who have been struggling to fulfil their thousands of orders, some time to catch up before putting the offer back up, we're sorry for any inconvenience.

You may still be able to go to their website directly and claim a box if you are able to pick one up locally, however, pick up locations are limited and we cannot guarantee their stock levels.

We're sorry you cannot find the Amazon Baby Registry Welcome Gift you were looking for. The Amazon promotion changes regularly due to stock availability and new deals with partners. It could have been that they ran out of stock on the same day you received the email and then swapped to the new offer, which unfortunately is something we have no control over, and we often find out last minute. 

You'll be able to find the latest Amazon offer in our Offers section with full instructions on how to claim.

In this situation, Amazon has usually incorrectly assumed that you have not created an account. This can be fixed through a browser restart. It could also be the case that you have already created and used a Baby Registry account on Amazon, or have claimed a previous welcome gift from them, meaning you would not necessarily be eligible for further Welcome Gifts of this type from Amazon.

If this is your first time claiming an Amazon Baby Registry Welcome Gift, and a browser restart does not work, you will need to contact Amazon stating you are having trouble redeeming their 'Amazon Baby Registry Welcome Gift', as they are responsible for issues with their website and order fulfilment. 

We are unable to assist with technical issues or orders that are not directly on yourbabyclub.co.uk.

Firstly, thanks so much for showing interest in working with us! We're thrilled you want to spread the word about Your Baby Club. As an advertising partner, rather than a retailer, we don't have any products or services that aren't already free to everyone, so we are unable to work on a gifting basis. 

However, we do currently work with lots of mums, dads, bloggers and experts on producing content for our blog and we're always looking for more stories and experiences to share with the rest of our members. If this is of interest, fill out this form and leave your details and we will get back to you if we think you'd be a good fit.

If you have tried claiming an offer via Quidco and have not yet received the money back to your account after 14 days, it could be that you have not confirmed your bank details with them in order for them to credit it back to you. If you log in to your Quidco account, you will likely see the cashback sitting in your Quidco account. Simply follow their instructions on how to get it into your bank account and this should solve your issue.

If 14 days have passed and you still have not received the cashback in either your bank account or Quidco account, Quidco has asked that you contact them directly so that they can assist you by clicking here.

If you have tried claiming an offer via TopCashback and have not yet received the money back to your account after 14 days, it could be that you have not confirmed your bank details with them in order for them to credit it back to you. If you log in to your TopCashback account, you will likely see the cashback sitting in your TCB account. Simply follow their instructions on how to get it into your bank account and this should solve your issue.

If 14 days have passed and you still have not received the cashback in either your bank account or TCB account, TopCashback has asked that you contact them directly so that they can assist you by clicking here.

Please note you will have to be logged in to your TopCashback account to be able to submit a ticket.

Nope! An affiliate link is just where we work with the brand whose website we’re directing you to and add some tracking to the URL so that we can make a tiny commission from referring customers to their website to make a purchase. It does not cost you anything as the commission comes from the brand directly.

Please contact us with a link to your product/s and business and we will take a look and get back to you if we think you are a good fit for Your Baby Club.

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